Legal
Refund Policy — 60-Day Fit Promise
60-Day Dinner Table Guarantee
Try hearo at home for 60 days from the day your kit is delivered. If it isn't right for you, you get every dollar back, and we pay the return shipping.
Good to know: it can take 2 to 4 weeks for your brain to adjust to hearing aids. We encourage you to give them a fair try before deciding to return.
How a Return Works
- Call or text us at (681) 236-1261 or email support@hearo-hearing.com. No forms and no reason needed.
- We email you a prepaid return label. Return shipping costs you nothing.
- Put the kit back in its box (both hearing aids, the charging case and the accessories), attach the label and drop the package off with the carrier shown on the label.
- As soon as your return arrives, we refund the full purchase price to your original payment method and send you a confirmation email. Your bank may need a few days to show the refund.
What Is Refunded
The full price of your kit, including optional add-ons from the same order (Protection Plan, Priority Processing). Shipping was free, so there is nothing to deduct. No restocking fee.
Essentials Kit
The Essentials kit comes with a 30-day return window. Everything else works the same way.
Damaged or Wrong Item
If something arrives damaged or is missing, contact us and we send a replacement at no cost to you.
The binding version of this policy is our Refund Policy.